How To Get More Referrals as a Mortgage Loan Officer

Michael Vandi: Hey everybody, welcome to the Loan Officers Playbook podcast, the podcast where we talk to actual loan officers making an impact in the field. Today we have Jordyn Tyler on the podcast. Jordyn Tyler is a loan officer and I'm super excited to have a conversation with him today. Welcome, Jordyn.

Jordyn Tyler: Thank you.

Nice to be here.

Michael Vandi: Yes. Jordyn, I looked at your profile and it looks like you have been involved in quite a lot of things from insurance to mortgage lending. Can you tell me a little bit about your story and how you got started?

Jordyn Tyler: Yeah, so, you know, since I was about 16, I had a job. I actually, installed in ground sprinkling systems.

Manual labor, was getting sick of that, you know, started getting older and I realized I didn't want to be working outside for the rest of my life. So, actually read the rich dad, poor dad by Robert Kiyosaki. he talked about, you know, residual income, passive income. So I got into insurance sales because of the residual income.

I was attracted to that. worked at farmer's insurance as a, an agent for a few years there. started looking for something different. I actually was trying to buy a house and I was having issues because Of the commission income the way your your income is calculated. so I started looking for a different job.

I wanted something more stable where I could, you know, have a solid income and and buy a home. I actually ended up going completely opposite direction and became a loan officer and it's all commission, but it's worked out well. I've got a house since then. I've always been, you know, attracted to real estate and interested in that and passive income and appreciation building some equity.

So. it was kind of a natural fit. I had some sales experience. I interviewed at a couple places and landed here at Heartland. you know, it's local in Grand Rapids. I've grown up here my whole life. So,

Unknown: I

Jordyn Tyler: think it's the right fit for me and I see myself being here for a long time.

Michael Vandi: Great. So you've always been involved in sales since you were 16.

Jordyn Tyler: more or less. I mean, I did a lot of manual labor and then I kind of worked my way up and was what they call a foreman. So I would, you know, sell or kind of quote jobs and things like that.

Unknown: Yeah.

Jordyn Tyler: Yeah. I got some experience from a young age and then kind of continued up the ladder as far as

Michael Vandi: sales.

Congratulations. Congrats. Yeah. so I'm curious in the transition from wanting to buy a house and then seeing a problem in that process and then getting into the industry as a loan officer. So you were a customer and now you became the professional. not a whole lot of people have that thinking.

Some people would think about, you know, like if you're driving and then you see the road signs are a bit off, you don't want to be like a road sign maker or something like that. Right. So what particularly attracted you into lending?

Jordyn Tyler: well, to, to begin with, I'm just a do it myself kind of guy. Like, you know, I work out in my car, work on the house, I work outside, you know, so.

I do things myself and in the lending process, trying to understand why I couldn't be approved for a home. You know, I had, I had been working for years ahead, the down payment ahead of the closing costs. I'm like, I don't get it. I have a job. I have a work history. I wasn't understanding. So doing some digging into that kind of got me interested in exactly how the lending side of things worked.

like I said, I was already doing insurance, so I was familiar with sales and, and then I started looking at mortgage brokers because a broker, Sometimes has options that a bank or credit union doesn't have. So maybe they get to have a program that would work for me.

Michael Vandi: Your sales background help you into transitioning to be a law, to be a law and officer.

Jordyn Tyler: Definitely. more so than insurance sales, just because, you know, you're kind of selling a product that isn't tangible. It's You know, it's insurance and mortgages are both products that aren't physical. It's just an idea. It's numbers. So, I think those kind of relate as far as, you know, selling the product more than like a physical piece of merchandise.

So it definitely carried over well, you know, talking to customers and, and explaining them, educating them. Both of those are similar. So

Michael Vandi: definitely

Jordyn Tyler: some, some transferable skills.

Michael Vandi: what are some of the major trends that you're seeing in the industry so far?

Jordyn Tyler: in my experience, it's probably partially because I'm newer to the industry too, so working with, you know, borrowers who don't have a ton of cash and that they're buying their first home.

they're trying to save up for that down payment and closing costs. That seems to be the biggest hurdle for first time buyers. It looks like there is, you know, some down payment assistance programs and, and I don't know if you saw Kamala Harris was just talking about, you know, doing 25, 000 for first time home buyers.

I don't know if that'll come to fruition, but you know, there, there is a realization in the market that that's what people are struggling with. So Cool. I think that's going to be coming down the pipeline in one form or another. And then it also seems that rates are starting to trend down. So, you know, that will allow people to afford more.

More people will be qualified. But with the same amount of inventory, I think prices are also going to go up. So I'm not sure if you heard the saying before, marry the house, date the rate.

Unknown: Yeah, you buy

Jordyn Tyler: the house you want. Even if the rate's high, you can always refinance later. So that's, that's what I tell a lot of clients.

Michael Vandi: I think like the, the American dream, like it can be coined into owning a home and like loan officers are the conduit to the American dream, I would say. And how do you find yourself, as a loan officer, like assisting these customers, whether it's like, refinancing, whether it's like getting, a down payment, a payment plan, you know, closing costs, helping people just like, just getting to all these programs.

How do you, how do you find that process?

Jordyn Tyler: so I tailor it to each client. So every client's different. You know, some guys have a ton of money and great credit and they just need to get pre approved there to have a realtor they want to work with. They're good to go. You know, you set them up with the pre approval and they buy a house.

some people need to work on credit. They need to save money. So you, you know, give them some advice on how to do that, follow up with them. It's more of a longer term thing. or some people, you know, you just look at multiple programs based on what they have, what's going to be the best fit. So it really depends on, on each client.

They're going to have a different journey and a different path.

Unknown: Right.

Jordyn Tyler: so it all kind of depends. That's, that's where our specialty is. You know, we're educated on the process of what's going to be the right fit for them. A lot of people, you know, they think FHA, it's a first time home buyers loan.

That's a common misconception. An FHA loan, anyone can do, you don't have to be a first time home buyer.

Michael Vandi: Right. And like when we're talking to like each of these clients, I think the sales background just helps because as you get to create relationships. It's not like you send out one email and then that's over.

It's not very transactional, you know, sometimes like when you talk to these people, you try to create a relationship, not only with them, but maybe with their families or, you know, like with generational relationship, just talk a little bit about that.

Jordyn Tyler: Yeah, yeah, absolutely. I mean, a lot of the business I do is referral based and, you know, people I've worked with in the past, you end up following up those clients.

So. For me personally, every six months, I'm following up with that client, looking at where their mortgage is at now. What rate do they have? Has the market moved in their favor? You know, if so, and it makes sense to refinance, I'm going to reach out. I'm going to reach out regardless every six months and just, you know, touch base, is there anything I can do for you?

How's it going? and then if, if I, you know, notice that rates have come down and they can see a benefit from refinancing, I'm going to let them know, say, Hey, here's some numbers, let's get together. but a lot of the time my business, I try to do face to face, so I sit down with people. I'll go to their house, sit down at the kitchen table.

you do, you know, you complete their loan and then they're like, Oh, you know, my brother actually is looking for a home. That turns into another client and just kind of keep building that network. Obviously social media too. every time I have a closing, I try to take pictures and, and post on social media share that.

Michael Vandi: Do you see that as like something other loan officers are doing or is it, just you, you,

Jordyn Tyler: most of the time when I'm, I go to every closing as well, so, you know, a lot of people like. I don't want to name names, but let's say, let's say rocket, rocket mortgage, they're not going to sit down with you. You know what I mean?

It's going to be over the phone. It's going to be email. we like to sit down with people and then I go to the, every closing I can possibly go to, I'm going to go to the closing table, be there, you know, celebrate as they sign their documents and get the keys. And most of the time the realtor will be there as well.

And, and about nine times out of 10, they'll say, I've never had a loan officer come to the closing.

Michael Vandi: Yeah, that's very impressive. Like, you not only show them that it's transactional, you show them that you really care about them.

Jordyn Tyler: It's because, you know, with any sales, if people think you're just out to get money or, you know, take advantage of them, obviously they're not going to want to work with you.

If you can show them like, hey, I actually care, I want what's best for you. I want to help you complete your goals. Then, you know, you have a mutual interest and they're going to keep coming back to you and and want to work with you.

Michael Vandi: Right? Right. I want to take the conversation to words, you know, regulation, and one of the major regulations right now that are coming on is the N.

A. R. Settlement. And no one really knows what to do. So I just want to hear it from a loan officer's perspective. What do you think of the settlement and like how you think it would affect the business?

Jordyn Tyler: Yeah. So I know there's a lot of confusion for buyers, for realtors, the buyers are like, wait, I have to pay, you know, 3 percent now that previously a lot of people don't know this either.

So the buyer's agent in the past has always been paid by the seller. They pay the seller's agent 3 percent and the buyer's agent 3 percent is the, the interest industry standard. with the NAR settlement, now actually it's the buyer's responsibility to pay that 3%. However, it looks like in, in most transactions, the seller is still going to pay that 3%.

And then a lot of realtors are asking, you know, if they pay my 3%, agency, is that going to be counted as seller concessions? My understanding is that that's outside of the, the loan or the transaction. So it's not counted as seller concessions. Thanks. so really nothing is changing. The realtors need to disclose up front that they charge a fee because a lot of the times the borrowers weren't even aware of it because, you know, it really has, it doesn't affect them.

The seller's not paying it. now they need to disclose that up front and then actually the, the client has to sign an agreement saying, you know, they understand. And then. It binds them to the realtor. Now, anytime you want to see a house, they have to sign this agreement. So that doesn't necessarily mean you're tied to that realtor forever.

But, if you want to see a house with them, you, you have to sign this agreement, understand you're going to be responsible for that 3%. Although I don't think that anytime soon, you know, they're going to be responsible for actually paying it. I think the seller is going to continue to pick it up.

Michael Vandi: Right.

And I think, like, just as you said, the transparency that it brings, to the, to the relationships between the buyer, seller, and realtor.

Jordyn Tyler: Right. So, yeah, that's another thing is the theoretically it's going to create more competition because You have to disclose that 3%. So, you know, the, the person who's selecting their buyer's agent could say, well, I'm not, I'm not gonna pay 3%.

I'll pay you 2%.

Unknown: Right. Or,

Jordyn Tyler: you know, they can have a competitor come in and say, I'll do one and a half percent.

Unknown: Right.

Jordyn Tyler: so it's supposed to kinda lower those fees, which I know a lot of realtors are nervous about. obviously, you know, it's affecting their, their commission, so I understand that. But

Unknown: yeah.

Jordyn Tyler: I really, I don't think it's gonna be a major change. You know, maybe it's two point a half percent. I said to 3%. But that already happens on larger transactions. Like if you're selling an 800, 000 house, you might not pay 3 percent to each agent. It might be 2 percent because it's such a large amount and that's something you could negotiate anyway.

So,

Michael Vandi: right. And I think the best realtors are going to win. Like it's, it's not going to change much. Yeah.

Jordyn Tyler: Right. Right. I think, I mean, I guess it depends on the buyer. Some people are really, really sensitive to, you know, cash that they're really limited on cash. And, right. They end up needing to pay for the the buyer's agent and maybe they'll go with the agent who has a lower commission But a good agent is going to make up for that because of their negotiating skills, finding you the right property.

You know, they're going to save you the 3 percent that even if you had to pay it, you know, they might end up saving you that 3 percent by getting you a seller concessions or getting you a good deal. So I think it would be worth it in the end, but definitely the best agents are going to succeed just to make up for it.

You know what I mean?

Unknown: Yeah. A few

Jordyn Tyler: agents do most of the business in the market because they're the best. They're the most successful and then they're going out of there and getting that. So,

Michael Vandi: and you mentioned like agents and loan officers. Can, can you talk a little bit about the relationship between agents and loan officers and maybe even a mortgage brokers as well?

Jordyn Tyler: Yeah. So a mortgage broker is a loan officer. I'll start with a different Sarah. So. Usually a loan officer works for a bank or credit union. They're kind of limited on their options. They go through that, that financial institution for all their loans. A broker works with multiple different lenders. So we have some more flexibility in terms of rates and pricing and different programs.

Like we can work with self employed borrowers. We have some down payment assistance options that the banks or credit unions don't. as far as the relationship between lenders and realtors, it kind of works both ways, so I have realtor partners that, you know, they get somebody who wants to look at a house, most of the time they're not going to show them a home unless they're pre approved, so they send them to me and say, hey, you know, go get a pre approval, then we can start looking at houses.

Or vice versa, you know, I call leads or I get a referral, somebody who's a young kid and a first time homebuyer just wants to buy a house, they've got their, you know, money saved up and all that, I get them pre approved, then I might connect them with one of my, my realtor partners and say, you know, this guy's going to take care of you, he's going to show you a bunch of houses and find you what you need, or sometimes I'll give them a couple of realtor partners and let them pick who they connect with the best.

so that's kind of a two way street and that's another, it depends on the loan officer, but that's how I do a lot of my businesses is realtor referrals and. showing them, you know, mortgage brokers, we're usually capable of closing a bit quicker than banks or credit unions to

Unknown: our

Jordyn Tyler: company. Average on a conventional loan is about 17 days from submitting the loan to closing.

banker credit union is probably 30 to 45 days. So we're quite a bit faster, which helps the realtor because when they submit an offer, most of the time you have the closing date, 30 days out. So if they can do it 20 days out, you know, that puts, gives them an edge in their offer and they may get more accepted offers.

And also just the confidence that, you know, I'm going to get a close for you. Like if I, if I tell you, I got a free approval, I'm going to close it. You don't have to worry.

Unknown: Some,

Jordyn Tyler: some lenders hand out pre approvals willy nilly, you know, they're like, Oh yeah, yeah, you're good. You're good. You make the offer, get the offer accepted.

And then.

Michael Vandi: Yeah. Exactly. Like if you do good pre approval, then the later approval stage is going to be much easier because you've done your homework.

Jordyn Tyler: Absolutely. And I, I try to collect all the documentation up front. So, you know, I'm getting pay stubs and bank statements and all the W 2s, all the stuff I need to verify.

And I run it through the computer, what they call automatic underwriting. So I run it through the computer and make sure it's going to get approved. And then I'm much more confident in my pre approval, that helps me as well as the, the loan officer. When I have a client submit an offer on a house, so the realtor will call the listing agent, you know, say, Hey, we've got an offer going in.

I'm going to call the listing agent too. And tell them I've already looked at the clients, you know, finances, income assets, we're good to go. We're going to get this closed in a couple of weeks. You know, if you accept their offer, it's going to be a smooth transaction. So sometimes that's a deciding factor when they have two, two offers in hand, you know, the same offer, if I can give them that extra bit of assurance, that might make the difference.

Michael Vandi: Right. so it sounds like it begins and ends with the loan officer.

Jordyn Tyler: It does more or less. you know, the realtor, the realtor, like I said, they have clients that want to see homes and, you know, they connect. So they start there. And usually the realtor is going to swing them back to me before they actually can see the home.

But, a lot of the leads I get actually come from realtors because people don't, Think, Oh, I want to go get a loan. They're like, I want to get a house. You know what I mean? Right. The house is the first thing on their mind.

Michael Vandi: Exactly. Exactly. Like they care about, they care about the outcome.

Jordyn Tyler: Right.

Michael Vandi: Yeah.

Jordyn Tyler: And that, you know, they want the house and then they're like, Oh, I need a loan to do that.

Okay. How do I do that?

Michael Vandi: Exactly.

Jordyn Tyler: That's where I come in and educate them and get them on the right track.

Michael Vandi: Yeah, exactly. I mean, like the, the business I would say for a, for a borrower, like you have to learn if you're a first time borrower, like it can be intimidating as well if you're having to learn all these things.

you know, how, how do you as a loan officer, how do you deal with first time borrowers and just like help them learn all these things?

Jordyn Tyler: Yeah. I mean, that's another advantage of sitting down in person because they're kind of walk them. I actually have a step by step. You know, sheet that I print out and go over with them as far as the pre approval, making offers, you know, inspections, appraisals.

the documentation, closing, like, I try to go through each step without getting too in depth and too complicated because I don't want to just overwhelm them and confuse them. so I just try to give them like a, an overview and I say, you know, do you have any questions? If they do, we'll dive into certain subjects more, but for most first time home buyers, they're just like, how much is it going to cost?

What is my monthly payment? You know, that's, that's their main concerns. What's the interest rate? Everyone's concerned about interest rates. So. that's kind of the main things they're focused on, but I do try to give them an overview of the whole process and just make sure they have a general understanding of how it's going to go.

You know, this is step one. Once this is complete, this is step two. So they know ahead of time and I'm not, you know, surprising them with anything or coming out of left field. Exactly. So

Michael Vandi: that's, you have your own playbook. That, that you go by, right? Right. And that's what all this podcast is about. Like the loan officers playbook, trying to see like which strategies, real insights.

I think like when other loan officers hear about this and they say, Oh, well, maybe I should implement something like this. I should have stronger relationships with my. It makes a

Jordyn Tyler: huge difference and they really appreciate it most of the time because like I said, people just want the house. They don't, you know, they might have never had any experience, never had a car loan, you know, never had a personal loan.

They might have a credit card and that's their only experience. So sitting down and actually explaining how it's all going to work. And another, another question they always ask is, You know, what about the taxes and insurance and explaining the escrow account that's going to be taken care of for you.

You know, you just make that one monthly payment. And so that's another big one that they always have questions on.

Michael Vandi: Right. can you tell listeners like what an escrow is? Like, I don't think a whole lot of people would know. Yeah.

Jordyn Tyler: Yeah. So, generally you don't have to have an escrow account set up on a conventional loan.

but government loans, so FHA, VA, Rural Development loans, you will. most conventional loans, we do set up an escrow account. So, essentially what that is, is it's going to have all the money you need for your property taxes and your home insurance for the year.

Unknown:

Jordyn Tyler: the lender, the servicer of the loan holds on to those funds and they disperse them.

usually it's broken up into summer taxes and winter taxes or city and county taxes are called. they will, they will disperse those when they're due. So let's say your city taxes are due, August 1st, the, it's going to come from your escrow account that you set up at closing. So that's a big chunk of your closing cost is a year of property taxes, a year of home insurance.

They're also going to usually set up a buffer of two to three months for each of those. So. since your taxes and insurance almost always go up every year, you know, it's insurance always goes up. Taxes always go up a little bit So they have a buffer so that all of a sudden you're not short You know five thousand dollars in your escrow account and you have to your payment goes up three hundred four hundred dollars a month

Unknown: Right,

Jordyn Tyler: um that can happen if if the escrow account is not set up correctly.

So that's that's an important step But essentially, when you make your payment every month, a small portion of that gets set aside into that escrow account so that it can replenish and when your taxes or insurance are due again the next year, they can pay it for you in full. You don't have to make Any extra payments or pay that yourself out of pocket.

It all just comes out of that that mortgage payment

Michael Vandi: So it's a little bit like an insurance pretty much

Jordyn Tyler: Yeah, yeah a little bit.

Michael Vandi: Yeah,

Jordyn Tyler: basically just gives you some peace of mind so you don't have to worry about it It's one less thing you have to take care of they're gonna you know They're gonna do it all for you.

And and when people's mortgage payment goes up if you have a fixed rate Your mortgage, your principal and interest are not ever going to go up. They're going to be the same.

Unknown: You

Jordyn Tyler: know, that amount is the same, but the taxes and insurance can increase. So that's where your mortgage could increase.

Unknown: And

Jordyn Tyler: I try to make people aware of that too.

That's something a lot of first time home buyers have experienced is the, the property taxes will be reassessed and it'll be based on the home's value. So if somebody had bought that home for a hundred thousand dollars, 10 years ago, The taxes are capped. They can only increase so much per year. If you buy that home at 200, 000, it's going to be reassessed by the county assessor

Unknown: and

Jordyn Tyler: those taxes can see a spike or a jump that next year.

So usually taxes are going to jump a bit. But that's what that buffer is built in there to help you, you know, expect that and not not all of a sudden have a huge increase in your monthly payment.

Michael Vandi: Right, exactly. so Jordyn, as someone who's been in the field What advice would you give to an 18 year old who wants to get into the lending business who wants to become a loan officer?

Which steps would you advise them to take?

Jordyn Tyler: Definitely get educated. You know, there's a lot to learn. It's always changing Learn a little bit about the process of getting licensed So if you're gonna go to a bank or credit union, you actually don't need a mortgage originators license, at least not in Michigan So you can actually close loans there.

The pay is a little bit different. The structure is a little bit different, but if you want to be like a broker or you know, an independent loan officer, you'll need to get licensed. That's going to require some online courses. I think it's like 20 hours of online courses. That's going to vary by state as well.

and then you need to take a test. Test can be a little bit challenging. Some people, you know, got to take it two or three times.

Unknown:

Jordyn Tyler: to pass. So, definitely study, study, study. You do practice, test, all that stuff. but if you're interested, the best thing to do is to talk to somebody in the field and you know, get an idea of what the day to day is like.

If you really want to do that, they can guide you along and maybe even set you up with a job.

Michael Vandi: I know you're in the business and you like to create relationships. As a loan officer, what would you say to someone who's trying to buy their home? First time home buyers? I think in the audience, we're going to have some first time home buyers, some millennials who don't really know a lot about the process.

And they want to reach out to someone who's trusted someone who can, do their due due due diligence with them, but really, really good due diligence and then explain the process to them. So, how would listeners reach out to you?

Jordyn Tyler: for me personally, you can go to our website, heartland home mortgage.

I'm sure, you know, you have my contact info. I don't know if you can include that in the details, but, also mortgage matchup is where you can find mortgage brokers. It's a website. Basically puts the best brokers in your area based on zip code.

Unknown: That's

Jordyn Tyler: another good one. so that's, that's probably the main tools I would use.

You know, a lot of people just go to their bank or credit union. A mortgage broker, nine times out of ten, is going to be able to get you a better deal, a lower interest rate, and lower closing costs. So I definitely recommend a broker because like I said, they can shop with multiple lenders. similar to like an independent insurance agent.

So if there's an insurance agent who can shop at 10 companies instead of just one company, they're going to be able to find you a better deal.

Michael Vandi: And where do you see the mortgage lending industry going at the next? I think it's going to get

Jordyn Tyler: really busy. I think as rates come down, refinances are going to be booming again.

a lot of loan officers have left the industry in the last two to three years. Because rates were high and business slowed down. It was more purchase heavy, not as many refinances. Refinances are easier because there's not, you know, the buyer, the seller, the realtor, it's just you and the loan officer.

And you know, there's no, there's not like a deadline and the purchase agreement, it's, it's a little bit easier, less documentation. So, a lot of loan officers just jumped in because rates were so low. There was a million refinances and everyone, you know, can make money. As it got a little bit harder, they left.

I think we're going to start to see those refinances come back and probably more loan officers joining the industry.

Unknown: Yeah.

Jordyn Tyler: and I think it's a good time if you're trying to jump in. I mean, now is the best time to get, get in right now, get experienced, you know, get six months under your belt. And then when rates do come down and you're, you're super busy, you're going to do well,

Michael Vandi: right.

It seems like the job involves a lot of, you know, document review. Looking at purchase agreements, W2s. Have you found any tools and technologies that you think are helpful to you? And do you think that would be helpful to other fellows?

Jordyn Tyler: Yeah. So, one of our lenders actually has, some AI software. You basically upload all the documents.

It'll. Kind of walk you through, you answer yes or no questions and it, it'll, pull out like dates and dollar amounts for you. And then you just verify it. The computer does a lot of the calculation. So that kind of prevents some of the human error. but at the end of the day, you're still going to be looking at documents and, and making sure things are correct and, you know, kind of crossing the T's and dotting the I's it's that's part of the job.

So, that's, that's not the fun part. It's more fun to go out and get new clients and talk to people, but. It is, it is part of the job.

Michael Vandi: Yeah. Yeah, that is true. so we're new in the business. We do help with due diligence. We do help with AI agents with due diligence. We do help with managing follow ups and a little bit about document review as well.

But, I think. From talking to all of these loan officers, it's all about creating relationships. It's all about the referrals that you get. I've seen like, you know, brokers and lenders where a hundred percent of their businesses are referral based. I'm like, wow, don't you want to do like ads and stuff?

And they're like, no, we've built her reputation over the last 20 years. And now we have generational, you know, people coming in there. Well, you know, like things like that.

Jordyn Tyler: Yeah. I think, I think there's room for both. I mean, you can always. Pick up a couple, like, cold calling or Facebook ads or whatever it might be.

you'll definitely get leads off of that, but it's more a higher close rate for sitting down in person with someone that was referred to you because there's not as much competition there. You have some built in trust. You know, somebody's told them you're going to do a good job. So, I definitely think that's better, but there's, there's room for both.

Michael Vandi: As a loan officer, how do you see AI coming into play in your process?

Jordyn Tyler: Yeah, I know. I mean, a lot of people are worried AI is going to take jobs and, you know, you're, you're going to be out of a job. I don't think that's the case. I think People are always going to want to have that personal touch and someone to talk to face to face.

AI can definitely be a good tool for loan officers

Unknown: and

Jordyn Tyler: agents and everyone in the real estate industry just to make things easier and catch mistakes and kind of Speed things up and, you know, less headache, but at the end of the day, I think it's going to be people using those tools that are successful.

Michael Vandi: I like talking to young people in mortgage lending. as you know, the average age of a loan officer is like in their forties or fifties. So how do you as a young person, you know, how do you navigate the industry?

Jordyn Tyler: It is a little same with insurance. You know, it's a little bit challenging being younger because you know, you're talking to clients in their 30s, 40s, 50s, and they're like, Oh, this, this young guy has no experience, doesn't know anything.

So you really got to be on your game and know yourself and be educated. And, you know, any, you want to avoid any hesitation to work with you, just because of your age, you know, if you show them it. I know what I'm doing. Like, trust me, I'm, I'm educated. I understand the process. that kind of instills some confidence in them.

I think I'll be set up pretty well.

Michael Vandi: Yeah. Yeah. I think like, because over time that, as you mentioned, a lot of people left the business, so that created like a gap. So people in their twenties, now's the best time to come in. So by the time, right, where do you, you know, you're, you're, you're a veteran.

Right. Thank you so much, Jordyn. This was a really insightful conversation. You mentioned where listeners can reach out to you. I'm going to put Jordyn's information in the, in the notes and in the description. Awesome. Thank you so much. Thank you everybody. This was the first episode of the Loan Officers podcast.

Thank you for coming Jordyn Tyler, and I'll see you all in the next one.