Customer Overview

Josh Jelsing | Owner | PGS Home Loans | NMLS #: 296707

The Challenge

As the owner of a small but growing brokerage, Josh Jelsing knows that speed and accuracy are everything in the mortgage business. His team of virtual assistants was handling loan setup manually — a process that took 3 to 4 hours per file. Even with established processes and checklists, there were still gaps in accuracy that required loan officers to double-check work before sending pre-approvals to clients.

For a small firm competing against big box banks, every hour matters. Josh needed a way to dramatically speed up operations without sacrificing quality — and ideally, improve both.

Solution: How Addy AI Helped

Josh's team integrated Addy AI into their existing workflow through the Google Chrome plugin, which works seamlessly alongside their LOS (Arive). The results were immediate:

• Loan setup time cut by 75% — Files that took 3-4 hours now take about 45 minutes

• Dramatically improved accuracy — VAs run Addy AI on top of their manual review, catching discrepancies and producing more reliable pre-approvals

• Custom document labeling — Addy AI's team built a custom document labeling process within 3 days of Josh's request, keeping files organized for compliance

• Seamless LOS integration — Works directly with Arive with zero friction

❝ It used to take them 3-4 hours to get through a full file. Now they're doing it in about 45 minutes. So much more accurate.

— Josh Jelsing, Owner & Broker of Record, PGS Home Loans

The Results

Within just two months of adopting Addy AI, PGS Home Loans saw transformative results across their operation:

• 4x faster loan setup — 75% reduction in file processing time

• 3-4x employee productivity — One employee can now do the work of three or four

• Higher confidence — Loan officers are "blown away" by the accuracy of pre-approvals and file setups

• Built-in quality control — Addy AI acts like a manager overseeing every file, every time

• Custom solutions in days — Tailored document labeling delivered within 3 days of request

❝ It enables one employee to do triple the work or quadruple the work in the same amount of day and then just be more confident in the work they're doing because they've basically got a manager overseeing their work every single time.

— Josh Jelsing, Owner & Broker of Record, PGS Home Loans

Looking Ahead

Josh sees AI not as a threat to jobs, but as a great equalizer — one that will reduce loan costs for consumers, improve pricing, and help smaller firms like PGS Home Loans compete with the big banks.

His vision for the future? An all-in-one platform where LOS, CRM, and AI work together seamlessly. And he believes Addy AI is heading in exactly that direction.

❝ I really think what's going to happen is it's going to reduce the cost of loans, improve interest rates and pricing, and take one person and allow them to do so much more. It's going to take the little guy and help us be more competitive with all the big box banks.

— Josh Jelsing, Owner & Broker of Record, PGS Home Loans

About Addy AI

Addy AI is an AI-powered platform built for the mortgage industry. From automated income calculations to intelligent document processing, Addy AI helps mortgage pros close loans faster with greater accuracy.