Customer Overview

Name: Tom Micheletti
Role: Branch Manager, TheHomeLoanArtisans, a branch of C2 Financial Corporation.
NMLS #255007

Tom’s Challenges

After more than two decades in mortgage lending, Tom Micheletti had seen firsthand how operational bottlenecks could drag out the loan process. Essential tasks like verifying income, reviewing bank statements, and checking disclosures often took hours if not days. 

As Tom explained, “Processors used to do the income calculations… but they don’t do it as systematically anymore..”

In a competitive market, waiting several days for milestones like disclosures or appraisals to be cleared wasn’t just inefficient, it was impacting cost.

Solution: How Addy AI Helped

Tom is an early adopter of innovation. When he discovered Addy AI, he quickly saw how it could bring systematic checks back into his workflow while cutting hours of manual effort.

Addy AI allowed Tom to:

• Process loans in minutes instead of days with accurate income calculations for any type of income.

• Proactively use AI to identify potential underwriting issues before submission.

• Get a detailed LO cover page in seconds that makes underwriters’ jobs easier.

• Seamless sync AI with his LOS, reducing back-and-forth between systems

“What’s amazing is the AI really does all the things processors used to do, but faster and more systematically,” Tom said.

By providing guideline-backed calculations and a clear audit trail, Addy AI also gave Tom the ability to package files in a way that made underwriter reviews easier and faster.

The Results

With Addy AI running in the background, Tom reduced tasks that once took hours down to minutes.

❝ No processor can do that that fast… With Addy, it’s minutes. It’s 10 times faster.

— Tom Micheletti, Branch Manager, C2 Financial Corporation

• 10x faster clear to close times

• Lower cost for the consumers

• More time back to focus on his clients

“As a salesperson, you want to be spending most of your time on marketing and as little as possible on operational stuff. Anything that helps you do that is of great value.” Tom shared.

Looking ahead, Tom is excited for Addy AI’s continued evolution, especially lender integrations that will further reduce costs and complexity for borrowers.

❝ It’s going to make everybody’s life a lot easier and bring down costs for the consumer.”

— Tom Micheletti, Branch Manager, C2 Financial Corporation