Willow Expands Its Client Offering With Its First LOA Service to Help Loan Teams Move Faster With Cleaner, Submission Ready Files

Scale Loan Pipelines with On-Demand AI-Enabled Loan Officer Assistant

Willow Processing today announced the launch of its new Loan Officer Assistant service powered by Addy AI, a major expansion of Willow’s offering and the first time Willow is able to provide a true LOA solution to its client base.

The new service is built to support loan officers and broker teams with the day to day work that most often slows down a pipeline: collecting the right documents, keeping borrowers on track, and turning a messy file into a clean, submission ready loan.

Willow has earned its reputation by delivering fast, consistent contract processing and strong communication. With this launch, Willow is adding a new capability that allows every loan officer a true LOA solution.

Willow’s LOA service is powered by Addy AI, which provides automation and structured tasking to help drive borrower follow through and keep documentation organized. The combined approach is designed to reduce back and forth, prevent common document issues earlier, and create a more predictable path from intake to submission.

“This is a big milestone for Willow and a major advantage for their clients,” said Michael Vandi, Founder of Addy AI. “An LOA function is where loans either speed up or stall out. When you add structure early and keep the borrower aligned on what is needed next, everything downstream gets easier. Willow is launching a real LOA service and Addy AI powers the automation behind it so their teams can move faster with cleaner files and fewer preventable condition loops.”

What Willow Clients Can Expect

Willow’s Loan Officer Assistant service powered by Addy AI is designed to create stronger file readiness earlier and reduce the operational drag that slows closings. Clients can expect:

• Clear, consistent document requests that improve borrower response

• Faster file readiness with fewer preventable underwriting conditions

• A smoother, more predictable path to a submission ready loan

About Willow Processing

Willow Processing provides contract mortgage processing services designed to help loan officers and broker teams move files efficiently with a focus on execution, communication, and operational consistency.

About Addy AI

Addy AI helps mortgage teams close loans faster by improving file readiness through automation and actionable tasking. Addy AI supports structured document collection and review so loan files can move from intake to submission with greater speed and consistency.