If you're navigating Fannie Mae's Desktop Underwriter (DU) system and encounter Error Code 113309, you're not alone. This guide provides clear, actionable steps to resolve this issue effectively. Follow these instructions to quickly get your loan casefile back on track.

What is DU Error Code 113309?

DU error code 113309 signifies an internal malfunction within the Fannie Mae system, specifically pointing to issues that arise during the processing of requests in the Desktop Underwriter (DU) tool.

Error Message: "Casefile %CASEFILEID% for resubmission request does not presently exist."

What It Means: This error typically indicates one of two problems:

1. The casefile ID being resubmitted is invalid.

2. The casefile has been archived and is no longer retained in DU.

Step-by-Step Resolution for DU Error Code 113309

1. Validate the Casefile ID

• Confirm that the casefile ID provided in your resubmission request is correct.

• Check for unsupported characters or negative numbers in the ID.

2. Understand DU Casefile Archival Policy

• DU loan casefiles are archived after:

  • 270 days from the last update.

  • 540 days from creation.

• If a casefile has been archived, it cannot be restored.

3. Create a New Casefile

• If your casefile has been archived:

  • Start fresh: Create a new loan casefile in DU.

  • Ensure the new casefile complies with current DU policies and guidelines.

4. Refer to the Selling Guide

• Review the Loan Casefile Archival Policy in the Fannie Mae Selling Guide for additional details.
  
  

Key Resources for Assistance

• DU Job Aids:

  • General Information on DU

  • Loan Casefile Archival Policy

• Fannie Mae Technology Support Center:

  • Call 1-800-232-6643
    
    

Avoiding Future Errors

To prevent Error Code 113309:

• Regularly monitor the status of active casefiles.

• Update and resubmit casefiles within 270 days to avoid archival.

• Use a centralized tracking system to manage casefile IDs and expiration timelines.

Common Causes of DU Error Code 113309

There are several scenarios that may trigger DU error code 113309. Knowing these causes can help you pinpoint the issue faster:

• Internal System Errors: Often, fluctuations in system performance or glitches can lead to the appearance of this error.

• User Registration Issues: Users must ensure they are correctly registered for both classic and new DU/DO UIs in Technology Manager. Incomplete registrations may lead to this error.

• Unique User ID Conflicts: Each user is required to have a distinct user ID. Sharing or reusing IDs can result in conflicts, causing the DU error code 113309 to appear.

• Role Provisioning Errors: Errors can occur when users are provisioned with both DU and DO roles simultaneously, which is against the requirement of having only one active role.

Identifying the root cause of DU error code 113309 is the first step towards effective troubleshooting.

Advanced Troubleshooting DU Error Code 113309

If basic troubleshooting does not resolve the DU error code 113309, consider implementing these advanced tips:

• Clearing Browser Cache: Sometimes, cached data can interfere with loading pages properly. Clearing your browser cache can provide a fresh start and potentially solve the error.

• Checking for Fannie Mae Service Outages: Occasionally, widespread service outages can lead to errors like DU error code 113309. Check Fannie Mae’s website or their social media for any announcements regarding ongoing service disruptions.

• Contacting Customer Care for Assistance: If all else fails, reaching out to Customer Care is highly advisable. They can provide specialized help tailored to your situation and escalate issues as needed.

Frequently Asked Questions (FAQ)

Many users have similar concerns when facing DU error code 113309. Here are answers to some common questions:

• What does DU error code 113309 indicate?

  • It signifies an internal system error that usually requires attention related to user registration, unique IDs, or role conflicts.

• How can I prevent this error in the future?

  • Ensure that your user ID is unique, you are correctly enrolled in the relevant systems, and you are assigned the appropriate roles without conflicts. Regularly check for updates from Fannie Mae.

• Who can I contact for support?

• For specific issues, it’s best to reach out to Fannie Mae's Customer Care, who can guide you through resolving the error.

Additional Resources

For more detailed help regarding DU error code 113309, consider the following resources:

• Documentation from Fannie Mae: Their official documentation offers deep insights into various error codes and troubleshooting methodologies.

• Links to Community Forums: Online forums can serve as a valuable resource where other users share their experiences and solutions.